At our online store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item for a refund or exchange within 30 days of receiving your order.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept returns for items that have been damaged, altered, or modified in any way.

Please note that certain items are not eligible for a return, including custom or personalized items, final sale items, and perishable goods.

To initiate a return, please contact us at sales@ecomtraderstore.com with your order number and the item you would like to return. We will provide instructions on how to return the item to us. You will be responsible for paying the shipping costs for returning the item.

Once we receive the returned item, we will inspect it to ensure that it meets the eligibility requirements for a return. If the item is eligible, we will process a refund for the purchase price of the item, minus the original shipping costs. The refund will be credited to the original payment method used for the purchase. Please allow up to 7 business days for the refund to be processed.

If you received an incorrect or defective item, please contact us at sales@ecomtraderstore.com within 48 hours of receiving the item. We will provide instructions on how to return the incorrect or defective item and will cover the cost of the return shipping. We will also provide a replacement item or issue a refund for the purchase price of the item, including the original shipping costs.

For any other questions or concerns about our return and refund policy, please contact us at sales@ecomtraderstore.com. We are here to assist you and ensure that you are satisfied with your purchase.