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    Will I receive the same product that I see in the picture?

    We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.

    Where can I view my sales receipt?

    You can view your Bloomy Horizon information, including copies of your receipts on the Orders page.

    Please be aware that this is only possible if you signed up online. In all other cases or if you have any questions related to your sales receipts, you can reach out to our sales team directly through

    Which Items are returnable?

    For a breakdown of which items qualify for exchange and refund, please go to the footer of the website and clink on Refund & Return Policy.

    What should I do if mytracking information shows delivered but I donot have the product?

    Please contact your local carrier’s office to see if a parcel has been left for you; In certain cases, a parcel will be left with a local carrier’s office if the recipient is not available upon delivery. If you have not been able to locate the parcel after doing this, please email us at